Cancellations and refunds

Last updated 16 October 2026.

Cancelling

Cancel any time from Settings → Plan & billing, which opens the billing portal. Your subscription stays active until the end of the period you have already paid for, and then stops. Nothing is deleted when it does: you keep your account, your history and your active plan on the free allowance.

Refunds

• If GymZip did not work as described and we cannot fix it, we refund the current period.
• If you were charged after cancelling, that charge is refunded in full.
• If you subscribed by mistake and have not generated a plan on that period, we refund it — just ask.

Otherwise we do not refund part-used periods, because the plan allowance is consumed when a plan is generated.

EU right of withdrawal

Consumers in the EU have 14 days to withdraw from a digital purchase. Generating a plan starts the service and waives that right for the period in question; if you have not generated one, the 14-day withdrawal applies.

How to ask

Email support@gymzip.app from your account's address with the date of the charge. Refunds are issued by Creem, our merchant of record, to the original payment method, usually within five to ten business days.